The General Data Protection Regulation (GDPR) is a law on data protection and privacy for all individuals.  It becomes enforceable on 25 May 2018.

GDPR will have an impact on how the Lane Head Estate as an organisation handles, stores and uses personal data.

This privacy policy sets out how Lane Head Estate uses and protects any information that you give Lane Head Estate when you use this website.

Lane Head Estate is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Lane Head Estate may change this policy from time to time by updating this page. You should check this page to ensure that you are happy with any changes. This policy is effective from 15^th April 2022.

What information we collect about you

We collect information about you if you are a customer, if you fill in our contact form. Website usage information is collected anonymously using cookies.

Clients

We will collect information from you if you are a client. For example, your name, address, email address, telephone number etc.

Contact forms / direct email

If you fill in our contact form we will collect information such as your name, telephone number and email.

Clients / contact forms / direct email

You have a right to access your personal data. If you wish to update your information please contact us at hello@laneheadestate.co.uk. If you want us to delete your personal data and that data is necessary for the products or services you have purchased, the request will be processed only to the extent it is no longer necessary for any services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements.

How we secure, store and retain your data

We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilization of encryption where appropriate.

Lane Head Estate has legal obligations to retain certain types of customer information for certain time periods.

In order to safeguard your information, we will:

• Ensure personal data is processed lawfully, fairly and in a transparent manner.
• Data will only be collected for a “specified, explicit and legitimate purpose”.
• Data collected will be relevant, adequate and limited to efficient communication with clients.
• Personal data will be accurate and kept up to date.
• Personal data no longer required will be deleted.
• Personal data will be held securely.

If you have any questions about the security or retention of your personal data, you can contact us at hello@laneheadestate.co.uk

Linking to third party websites

We may publish a link on our website to a third party website, perhaps to provide you with access to important information or another resource. We are not responsible, or liable, for the management, content or security of those third party sites. We would actively encourage visitors to review any such site’s privacy policy before disclosing any personal information.

Google Analytics

We use Google Analytics to help us understand how our website is being used so that we can improve how it functions. Google Analytics generates statistical information about how websites are found and used by using cookies.

Google may store this anonymous data on its servers in multiple locations across the world. You can find their privacy policy and more detail about the information they collect on their website here.

Data security

We use an SSL certificate on our website to help ensure that any information sent to us through it, is more secure than it otherwise would be.

If you look in the address bar of your browser, when visiting our site, you will see the letters https and possibly a green padlock depending on your web browser. This means that the information you send to us is delivered through an encrypted channel.

All data is housed on a semi-dedicated server in UK data centres which are fully ISO 27001 compliant.

Finding out more about your rights under GDPR

You can find out more about your rights according to GDPR by visiting the Information Commissioner’s website (UK).